Amy brings a wealth of experience and insights to the table. She shares her personal journey, the challenges she's faced, and the invaluable lessons learned along the way in the service industry.
Amy Cendaña, Director, Global Services at Thermo Fisher Scientific
This episode focuses on the revolutionary impact of Generative AI in the field service industry. Jean-Thomas Célette, CEO at Coresystems AG, shared his extensive insights and experience.
Moving into a managerial role in field service requires technical skills, leadership, and customer insight. Yennifer Pena shared key challenges and advice for aspiring managers.
Leadership in field service is crucial, impacting customer satisfaction and team efficiency. Juan will share insights from his experience on effective leadership and driving service excellence.
Juan Cruz, Director, Service Operations NA at Haemonetics
With years of expertise, Fabio shares valuable insights and strategies, along with personal anecdotes, on attracting and retaining top talent in the evolving field service landscape.
Fabio Raffone, Vice President Service Operation US at Tetra Pak
